Frequently Asked Questions

If you have a shower with a long vertical rod mounted to the wall (like most of our international customers), you can usually install the ShowerStick with some modifications. Below are some photos sent to us by our wonderful customers to help give you an idea how you can install the ShowerStick. As you can see in the photos, you'll need 2 hoses. The ShowerStick comes with a hose (the white one) and you can use your existing hose. It’s best to use our hose attached to the bottom of the ShowerStick to ensure it will drain properly during regeneration. You’ll also see that cords, ropes or zip ties (nylon string such as Home Depot's "Twisted Nylon Mason's Line" will also work) have been used to secure the ShowerStick. You can use different items, but the most important thing of course is that you set it up so it’s secure. And we’d love it if you sent us a photo of how you end up installing yours!

Note: If you decide to order, we need your approval of our International Shipping Terms before we ship your order. Please see the Shipping page on our website for detailed information.

The KDF filter should be replaced annually if two people are using the shower. However, if you start to notice the presence of chlorine in the water or detect a chlorine smell, it's a sign that the filter needs to be replaced sooner. Regularly replacing the filter helps protect the resin inside the ShowerStick, ensuring it performs well and lasts longer.

The best salt to use for regenerating your ShowerStick is plain or iodized table salt (such as Morton’s or any store brand). These salts are fine-grain and dissolve easily in water, ensuring the most effective regeneration of the resin inside the ShowerStick.

Why Not Use Other Types of Salt?

  • Sea Salt, Kosher Salt, Rock Salt, and Softener Salt are all course in texture and do not dissolve as efficiently in water. As a result, they won’t perform as well in regenerating the resin.

Why Shouldn’t I Use Water Softener Salt?
Water softener salt is made for whole-house water softening systems and typically comes in chips or pellets. This type of salt:

  • Doesn’t dissolve well: These large grains can’t break down easily to create the saltwater solutions to regenerate the ShowerStick.
  • Contains impurities: Water softener salt often contains dirt, sediment, and other contaminants, which can clog or damage your ShowerStick.
  • Can damage the resin filter: The resin filter inside the regeneration port is designed to keep the resin in place. Adding coarse salt chips or pellets can prevent the salt from reaching the resin properly and may even damage the ShowerStick.

Key Takeaway:

  • Only use granulated, fine-grain salts like iodized or plain table salt for regenerating your ShowerStick.
  • Do not use water softener salt (chips or pellets), as it can cause damage and won’t effectively regenerate the resin.

No! These filters mainly remove chlorine. They do not remove calcium or magnesium (hard water minerals) which are known for causing skin, scalp, and hair dryness, and other issues. They can only be inexpensively removed with a water softener such as our salt regenerated resin-based shower water softener – the ShowerStick! (Note: If you use a hard water test kit or strips after installing a ‘filter’, you’ll see no difference in the hardness of the water.)

Yes, it uses the same resin beads and technology (“ion exchange”) as any salt based water softener and provides the same quality soft water for your shower as any softener can.

We only sell wholesale direct to you via our website.

If you drank an 8 oz. glass of softened water you’d consume approximately 12.5 mg of sodium (approx. 200 mg per gallon). By comparison, 1 Alka Seltzer tablet contains 445 mg of sodium and one can of Campbell’s Chicken Noodle Soup contains about 2225 mg of sodium. However, you aren’t using the water from the ShowerStick as your drinking water. Therefore, only very trace amounts of sodium seep into your skin when showering in softened water.

We recommend using the shower head that comes with the ShowerStick because it doesn’t have any switches (on/off, massage, etc) which can sometimes create a back pressure issue. What this means is that when you put the shower head on the floor of the shower to regenerate, some shower heads with switches or massagers won’t allow all of the water to flow out of the ShowerStick in order for you to then be able to pour all of the salt water inside. You can try a different shower head to see if it will work. Remove the regeneration port cap then lay the shower head on the floor and see if the water drains at a steady pace without any resistance (takes about 2 minutes). Then pour your salt solution inside to regenerate. If when you are slowly pouring the salt water inside it starts to back up and not let you pour it in at a steady pace as it flows out the shower head, then you know you either need to use the shower head that came with the ShowerStick or remove yours each time you regenerate.

Regenerate, then run water through it for a couple minutes to drain out most of the salt. Keep your ShowerStick full of water so the resin stays moist. All 3 openings need to be sealed so air doesn’t get inside to dry out and kill the resin. Keep the regeneration port cap attached and seal each end with our red air plugs (available on our website’s Store page), or anything that will keep air from getting inside and won’t damage anything.

Tips:

  1. Don’t store the ShowerStick somewhere where it will freeze and don’t store it in temperatures above 120 degrees.
  2. Don’t leave the hose attached to the bottom of the ShowerStick because it will leave the bottom fitting susceptible to breakage. Also, don’t leave anything attached to the top fitting of the ShowerStick.
  3. If the ShowerStick is full of water when you store it, but you forget to seal off the ends, it will take a while for all the water to evaporate and for the resin to then dry out and die. It depends on the external temperature and the amount of water left inside. To find out if your resin is okay, shake it up inside the ShowerStick, regenerate, then use a hardness test kit or test strips to determine if it’s still softening the water (remember to run the water for 2 minutes after regenerating and before testing to rinse out most of the salt so it won’t get picked up on the test, since salt is also a mineral).
  4. If your installed ShowerStick isn’t used for a few months, it might be okay. The only place for air to get inside is through the small holes in the shower head, so it would take a while for enough air to get inside and evaporate all the water and dry out the resin. It’s best if someone can run water through it for a minute at least every couple of months.

Before re-installing the ShowerStick, you should shake up the resin to loosen it up. Please watch our Installation video on our website so you won’t have any issues when re-installing.

Chloramine is a combination of ammonia and chlorine and when combined, forms a very strong bond. To remove chloramines from your water, this bond must be broken, then both the ammonia and chlorine need to be filtered. A softener can’t do this, and neither can a shower filter. A whole house filtration system that contains a very large volume of catalytic carbon (much more than the volume that fits inside a shower filter) would need to be installed. According to the chloramine.org FACTS page, "There is NO certified showerhead filter to remove chloramine". Unfortunately, it’s just not possible.

0 - 3 grains = soft water, so you should regenerate to keep the water in this range. Follow the instructions on the test strips package. 

1. Remove the regeneration port cap and place the shower head/hose on the floor to drain the water.
2. Add 1 cup of *table salt to a 1-liter bottle of tap water and shake well to dissolve the salt.
3. Slowly pour the saltwater into the regeneration port, allowing it to drain out through the head/hose.
4. Replace the shower head/hose in the mount and re-attach the regeneration port cap.
• Note: The *table salt can be plain or iodized, Morton’s or any store brand. Other types of salt should not
be used. See our website’s FAQs page for more information.

When you turn your water back on after its been off for maintenance, repairs, etc., it usually comes through in a high pressure spray. This can cause any dirt, sediment, etc. in the plumbing system to break free and cause clogs/blockages in your fixtures. For this reason, it’s important to first turn the water on at all faucets except the one where your ShowerStick is located (or, you can remove the ShowerStick and KDF filter (if installed) prior to the water being turned off). Leave the faucets on until the water runs clear. If you forget to do this, then you should backwash the resin inside the ShowerStick, the media inside the KDF filter (if installed) and clean out your shower head, hose, and mount. Backwashing instructions can be found at the bottom of this page.

Although the ShowerStick costs more to purchase initially than a shower filter, it costs a lot less in the long run. Think about how much you spend yearly on shower filters and multiply that number by 10. Ten years is the average lifespan of the ShowerStick, so it ends up costing far less over a 10-year period and it does so much more than a filter. It also contains more than 10 times the amount of material than what’s inside a shower filter. And, included with the ShowerStick is a handheld shower head and hose, a shower arm mount (the cradle that holds the head) and test strips.

We decided to post this Q&A because we’ve been asked this question countless times by people who have become frustrated after spending a lot of money on various shower filters that don’t give them the results they’re looking for. To soften water, you need to use a large volume of resin, much larger than would ever fit inside a filter the size of your hand. Even if resin was ever put inside a filter cartridge, it would be such a small amount that it would only soften the water for a few minutes then it would never soften water again since you wouldn’t be able to regenerate it. Many people have been misled because when some of these companies set up their listings they include keywords or phrases such as “soft water”, “soft water effects”, “soft skin”, etc. and you’ll end up on their site or listing thinking that’s what their product does. But it doesn’t. And many people aren’t aware of what soft water really is or that filters don’t in any way soften water or that there’s more to improving your water quality other than just filtering it. Unfortunately, there are companies who take advantage of people and aren’t always truthful regarding what their product can do (and some of them don’t really understand what the product they’re selling does). They want to sell their product plain and simple. You can challenge them and ask, “If I use a hardness test with your filter, will it show it’s removing hard water minerals like calcium and magnesium?” If their response is “yes” and you take a chance and buy it but find out otherwise, will they pay for return shipping if you decide to return it (which could be expensive international shipping) if their posted return policy says they won’t? Even the largest internet retail company in the world (no need to mention their name) won’t do anything about the companies who sell on their site and falsely advertise what their product can do. (This company doesn’t even require their sellers to show where their products are being shipped from.) So, it’s hard to know who to trust and what information (especially on the internet) is true or accurate. But we as consumers must do the best we can to do research and educate ourselves prior to making purchases and we need to do what we can to be sure a company is legitimate. Otherwise, we may end up getting ripped off. Luckily there are companies that exist who really care about helping people and giving honest and accurate information, and we are one of them. We will always answer your questions thoroughly and give you examples or information to backup what we’re saying. For example, if you aren’t convinced that a shower filter isn’t capable of softening water, we’d let you know that you can use any hard water test kit and it will show no difference in the hardness of water after you add a filter. Only a softener can do so. And only if it’s a softener that’s regenerated with salt water (works via Ion Exchange). There are two ways to soften the water in a shower: install a whole house water softener or a portable shower water softener, like the ShowerStick: ShowerStick

Soluble iron (ferrous iron - which is clear) is likely to be removed by a softener, but "precipitated" iron (ferric iron - which is a rusty brown orange color) often slips right through the resin. If the pH of the water is below 7, a softener will likely remove iron but if it's over 7, results may not be good since ferrous iron converts to ferric iron faster in higher pH water. If the pH is above 7, you should consult with a water treatment company who can test your water and make recommendations based on the results. If you purchase the ShowerStick and you have a lot of iron in your water, we recommend that you backwash the resin more frequently than normally required. For backwashing instructions, please see our FAQ page.

The resin inside the ShowerStick does not require any special handling and can be disposed of in a standard trash receptacle along with the ShowerStick body and other parts. The KDF filter housing is recyclable and the media inside the filter is environmentally sound and 100 percent recyclable.

If you installed a flow control valve, please check to be sure it isn't set to the off position. If this isn't the issue, please contact us.

Resin beads inside softeners are regenerated with salt water, and saltier water feels more slippery, like the feel of ocean water on your skin. And with the absence of hard water minerals like calcium and magnesium, this effect is more prominent. You may need some time to get used to it if you’ve never had a softener before. Although it feels like soaps are difficult to wash away since your skin feels “slick” or “slippery”, your skin is actually rinsed of soap right away.

According to the USGS Water Science School, “When using soft water, your skin has that slippery feeling even after extensive rinsing. You might think you cannot rinse off all the soap on your skin, but actually you are cleaner than if you used hard water! You are feeling hydrated skin, not skin with a soapy residue.” https://water.usgs.gov/edu/qa-chemical-soap.html

A good way to prove this is by doing the bathtub test. If you take a bath and wash with soap in hard water versus soft water, you’ll end up with a bathtub ring if you use hard water but not if you use soft water. This is explained in more detail on Culligan Water’s website: https://www.culliganmidmissouri.com/resources/water-quality/why-is-soft-water-so-slippery/

Also, when using soft water you should use about 50% less soap and shampoo since they lather that much better in soft water. Most soaps and shampoos are made to be used with hard water since most people have hard water. To get these soaps to lather well in hard water, harsh chemicals are added to them such as sulfates. But when you have soft water, you don’t need these added chemicals since these products lather much better in soft water. So, it’s recommended that soap bars with natural ingredients or clear liquid soaps that are free of perfumes, dyes and other harsh chemicals are used with soft water. Here’s a source for more information about this: https://www.martinwater.com/service-tips/how-to-use-soft-water/

Usually this happens if you have the KDF filter (or any other type of filter) installed with the ShowerStick and it has become clogged. This can happen when it’s past its replacement period. Remove the filter to see if the pressure increases with only the ShowerStick attached.

Most of our customers don’t experience a reduction of water pressure after installing the ShowerStick. If your water pressure before adding the ShowerStick is unusually high (more than 3.2 gpm) then you might notice a difference depending on how much higher it is. But keep in mind that the lower your water pressure is, the more soft water you’ll get between regenerations. Our KDF filter does not affect the water pressure.

TDS consists of hard water minerals plus all other dissolved solids in the water (dirt, sediment, etc.). Water softeners, whether it’s a whole house unit or the ShowerStick, remove calcium and magnesium hard water minerals, but not all the other dissolved solids in the water. Therefore, a TDS reading will always be higher than a hardness reading. So, when testing for hardness, you need to use a hardness test (ours or anyone else’s) but not a TDS meter. To remove TDS, you need to use a very different type of resin which isn't potable (drinkable), so it can’t be used in a shower, and you can’t regenerate it with salt water. This type of resin is used along with softening resin when washing vehicles, windows, solar panels, etc. because then you don't have to worry about any spots at all (you don't even have to towel dry). It’s not possible to remove the other dissolved solids, only calcium and magnesium in your shower alone. The very most you can filter in your shower alone is hard water minerals (with a shower softener) and chlorine and some microorganisms (with a KDF shower filter). If you want anything else removed in your shower water, you’d need to install a whole house filtration system and the type would be dependent upon what you want filtered from the water. For more information, you can search online for “does a water softener remove TDS”.

For ShowerStick BACKWASHING instructions: Click here»

Yes, all components to the ShowerStick can be found on our website’s Store page.

Please check to see if you removed the red air plugs from each end of the ShowerStick.

We’re very sorry, but we don’t currently offer expedited shipping for domestic shipments.

Please check your spam/junk folder. If you can’t find it, check to see if the email address you indicated on your order is correct. If it isn’t, please contact us to let us know the correct email address and we’ll send your tracking information.

We usually ship the next business day.

Shake up the ShowerStick to loosen the resin, then regenerate and use a hardness test kit or strips to see if the water is soft.

Please see our Shipping Policies page for a list of countries we ship to and the cost.

Our ShowerSticks go live for purchase every day at 10 AM PST (California Time). Due to high demand, they typically sell out within 30 to 60 minutes. However, if you’re on our website right at 10 AM, you should be able to secure one.

Please note: You may need to refresh your browser a few times around 10 AM for stock to appear. We apologize for any inconvenience this may cause.

All ShowerSticks are handmade daily, and due to limited production capacity, we have a set number available each day. Thank you for your understanding and continued support!

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The average water hardness in our country is 10 grains. But if you live in CA, FL, TX, or AZ, you have the hardest water in our country so its most likely harder than 10 grains. So, since you most likely have extremely hard water (14+ grains), you’ll need to regenerate the ShowerStick often. This is also the case if you live in many countries outside the US (especially Canada and the UK). 

If you live in a different state, your water could be harder than you thought. It’s possible for your water to be harder than the “average” hardness level shown on your water district’s annual online Water Quality Report. If you want to know exactly how hard your water is, search online for the “Hach Hardness Test Kit”.

Please refer to the chart on our website’s ShowerStick page that shows approximately how many total minutes of soft water you’ll get between regenerations based on your water hardness:

It shows, for example, that if you have 14 grains of hardness, you’ll get about 41 total minutes of soft water between regenerations and if you have 10 grains, you’ll get about 60. It also depends on your water pressure, the higher your pressure, the less soft water you'll get between regenerations. 

This is really the only way to get the hard water minerals removed from your shower water without installing a whole house softener. A whole house softener might keep the water soft for a couple weeks before regenerating, but that’s because it contains a much larger volume of resin than the ShowerStick. If we made the ShowerStick larger, it would hold more resin, which means you’d get more soft water between regenerations. But we’ve made it as big as we think it should be to hang in a shower. Luckily, regenerating is quick, easy, and inexpensive.

Here are some tips:

  1. Always use table salt (plain or iodized – they both work the same). Don’t use other types of salt that are a coarser grain and don’t dissolve well in water. Morton’s or any grocery store brand works great. Never use water softener salt (see the FAQs for more details).
  2. If you get about 75% of the salt water poured inside and there’s still some salt at the bottom of the bottle not dissolved, that’s normal. Add a little more water to the bottle, shake and pour inside. Having the salt completely dissolved in water will do the best job to regenerate the resin. And using warm or hot water will dissolve the salt faster. Never use boiling water.
  3. Always use a one-liter bottle with one cup of table salt (you shouldn’t use more than this amount) to regenerate. It’s important to use one liter of water because you need to overwhelm the resin beads with a certain concentration of saltwater, so they’ll do their ion exchange process as thoroughly as possible.
  4. At least once a year, we recommend that you backwash the resin. This will loosen up and clean out contaminants from the resin bed which will keep it performing great. Backwashing instructions can be found in our FAQs.
  5. Our Flow Control Valve can be added to help conserve your soft water. It installs between your pipe and the mount, and it allows you to reduce the water pressure temporarily while shaving or lathering. When you push the button back to the other side, the water will return to full pressure and to the temperature you had it set at. Flow Control Valve 
  6. You can regenerate whenever you want to, depending on how soft you want to keep the water. Some of our customers in Canada who have 20-30 grains of hardness (the hardest we’ve heard of) might regenerate at 6 grains, since to them, that feels great comparatively. And some of our customers who suffer with eczema or different skin issues might regenerate by 1-2 grains, since even 3 grains can aggravate their symptoms. But most people regenerate by 3 grains, since soft water is 0-3 grains.
  7. If you’re showering and the water starts to feel like it’s getting outside the soft zone, after you finish showering, lay the shower head/hose on the shower floor. That way, the next time you take a shower, that will remind you to regenerate first.

 

If the test strip indicates the yellow color, then the water is soft, but if it starts to turn orange, that’s when you should regenerate. And after a while, you won’t need to use the test strips, because you’ll get to know about how many showers you can take before regeneration is needed. You’ll also know it’s time to regenerate if the water starts to not feel ‘slippery’ anymore, or if your soap or shampoo no longer produces a good lather.

The best salt to use for regenerating your ShowerStick is plain or iodized table salt (such as Morton’s or any store brand). These salts are fine-grain and dissolve easily in water, ensuring the most effective regeneration of the resin inside the ShowerStick.

Why Not Use Other Types of Salt?

  • Sea Salt, Kosher Salt, Rock Salt, and Softener Salt are all course in texture and do not dissolve as efficiently in water. As a result, they won’t perform as well in regenerating the resin.

Why Shouldn’t I Use Water Softener Salt?
Water softener salt is made for whole-house water softening systems and typically comes in chips or pellets. This type of salt:

  • Doesn’t dissolve well: These large grains can’t break down easily to create the saltwater solutions to regenerate the ShowerStick.
  • Contains impurities: Water softener salt often contains dirt, sediment, and other contaminants, which can clog or damage your ShowerStick.
  • Can damage the resin filter: The resin filter inside the regeneration port is designed to keep the resin in place. Adding coarse salt chips or pellets can prevent the salt from reaching the resin properly and may even damage the ShowerStick.

Key Takeaway:

  • Only use granulated, fine-grain salts like iodized or plain table salt for regenerating your ShowerStick.
  • Do not use water softener salt (chips or pellets), as it can cause damage and won’t effectively regenerate the resin.

Please check your spam/junk folder. If you can’t find it, check to see if the email address you indicated on your order is correct. If it isn’t, please contact us to let us know the correct email address and we’ll send your tracking information.