Contact Us
Please note: 95% of the answers to your questions can be found in our FAQs.
How can I purchase the Showerstick if the website says it's OUT OF STOCK?
Our ShowerSticks go live for purchase every day at 10 AM PST (California Time). Due to high demand, they typically sell out within 30 to 60 minutes. However, if you’re on our website right at 10 AM, you should be able to secure one.
Please note: You may need to refresh your browser a few times around 10 AM for stock to appear. We apologize for any inconvenience this may cause.
All ShowerSticks are handmade daily, and due to limited production capacity, we have a set number available each day. Thank you for your understanding and continued support!
If You’re Having Issues Ordering with Your CREDIT CARD:
- Select PayPal at Checkout
- When you reach the payment screen, select PayPal as your payment method (even if you’re using a credit card).
Proceed to the Next Screen
- After selecting PayPal, you’ll be redirected to a screen where you can enter your credit card details directly. This allows you to use your credit card without needing a PayPal account. Click on the link to pay “With Debit or Credit Card”
Can I use my EXISTING SHOWER HEAD with the ShowerStick?
We recommend using the shower head that comes with the ShowerStick because it doesn’t have any switches (on/off, massage, etc) which can sometimes create a back pressure issue. What this means is that when you put the shower head on the floor of the shower to regenerate, some shower heads with switches or massagers won’t allow all of the water to flow out of the ShowerStick in order for you to then be able to pour all of the salt water inside. You can try a different shower head to see if it will work. Remove the regeneration port cap then lay the shower head on the floor and see if the water drains at a steady pace without any resistance (takes about 2 minutes). Then pour your salt solution inside to regenerate. If when you are slowly pouring the salt water inside it starts to back up and not let you pour it in at a steady pace as it flows out the shower head, then you know you either need to use the shower head that came with the ShowerStick or remove yours each time you regenerate.
*NOTE: If you choose to use your own shower head when you install the ShowerStick, you’ll need to remove the flow restrictor with needle nose pliers or tweezers. Otherwise, it can become clogged with the tiniest of the resin beads or broken resin beads that initially flow through. And you don’t need the flow restrictor in the shower head because we add one to the mount.
Do you offer EXPEDITED SHIPPING?
We’re very sorry, but we don’t currently offer expedited shipping for domestic shipments.
What’s the Best SALT to Use for Regenerating, and Is It Okay to Use Water Softener Salt?
The best salt to use for regenerating your ShowerStick is plain or iodized table salt (such as Morton’s or any store brand). These salts are fine-grain and dissolve easily in water, ensuring the most effective regeneration of the resin inside the ShowerStick.
Why Not Use Other Types of Salt?
- Sea Salt, Kosher Salt, Rock Salt, and Softener Salt are all course in texture and do not dissolve as efficiently in water. As a result, they won’t perform as well in regenerating the resin.
Why Shouldn’t I Use Water Softener Salt?
Water softener salt is made for whole-house water softening systems and typically comes in chips or pellets. This type of salt:
- Doesn’t dissolve well: These large grains can’t break down easily to create the saltwater solutions to regenerate the ShowerStick.
- Contains impurities: Water softener salt often contains dirt, sediment, and other contaminants, which can clog or damage your ShowerStick.
- Can damage the resin filter: The resin filter inside the regeneration port is designed to keep the resin in place. Adding coarse salt chips or pellets can prevent the salt from reaching the resin properly and may even damage the ShowerStick.
Key Takeaway:
- Only use granulated, fine-grain salts like iodized or plain table salt for regenerating your ShowerStick.
- Do not use water softener salt (chips or pellets), as it can cause damage and won’t effectively regenerate the resin.
I haven’t received an email with my TRACKING number.
Please check your spam/junk folder. If you can’t find it, check to see if the email address you indicated on your order is correct. If it isn’t, please contact us to let us know the correct email address and we’ll send your tracking information.