Orders shipped within the USA: WaterStick orders will ship via UPS Ground. Most parts and accessory orders will ship via USPS. Shipping and handling charges are calculated at checkout. Orders shipped to Alaska, Hawaii, Puerto Rico, Guam and the Armed Forces (AA, AE & AP addresses) will ship via USPS.
Customers are responsible for re-shipping charges when packages are returned to us by the shipper due to an incorrect shipping address being provided or if the shipper was unable to forward or deliver the package.
Shipments to Freight Forwarders:
Please email us prior to ordering at email@example.com if your order is being shipped to a freight forwarder to let us know that you’ve read, understand and agree to our terms outlined on our website regarding shipments to Freight Forwarders. Otherwise, we’ll send you an email requesting this information which could delay the shipment of your order. Our terms are as follows: If the Ship To address indicated on your order is that of a freight forwarder, we are not responsible for any loss or damage at any point your package is in transit. To collect for loss or damages, it’s your responsibility to file a claim with the freight forwarder.
All international orders will ship via USPS.
All international orders require approval of terms before shipment (see below).
The countries we ship to and the corresponding shipping and handling charges (for orders up to $293.99):
Australia & New Zealand: $79.00
Belgium, Denmark, France, Germany, Spain, Sweden, Switzerland, The Netherlands, UK: $69.00.
(To see if we ship to a country other than those listed and what the rate would be, please email us at firstname.lastname@example.org prior to placing your order.)
These rates are for purchases up to $293.99. If your order exceeds this amount, please email us at email@example.com to find out what additional shipping and handling charges will apply.
*PLEASE NOTE: APPROVAL OF OUR TERMS IS REQUIRED PRIOR TO THE SHIPMENT OF INTERNATIONAL ORDERS*
Please copy the list of terms shown below and paste them into an email to us at firstname.lastname@example.org and let us know that you understand and agree to our terms (please include your name that’s on the order). Otherwise, we will send you an email requesting this information which could delay the shipment of your order.
- You’re responsible for suppling us with your current email address on your order so that you’ll promptly be able to respond to any emails from us, your customs office or your post office.
- You’re responsible for keeping track of your order’s delivery progress. Once we create your shipping label, you’ll receive an email showing your USPS tracking number. If you don’t receive this email within a couple days, please contact us. Once you know your tracking number, please visit www.usps.com to enter your tracking number and set it up so you’ll receive email or text updates regarding the progress of the delivery of your package.
- Import duties, taxes, and charges are not included in the item price or shipping and handling cost. These charges are the buyer’s responsibility. Please contact your local customs office in advance to find out what these charges will be prior to ordering. If the tracking shows your package is being held for payment of these charges, you’re responsible for paying these charges within 48 hours. If these charges aren’t paid within the required time period per your customs office’s policy, your package will be returned to us (which they will charge us for). Once we receive your returned package, you can request a refund for your order but you will not be refunded any amounts for shipping charges in either direction. Or, if you decide to have your order re-shipped, you will be responsible to pay for the shipping charges in both directions prior to your order being re-shipped.
- If your post office is unable to deliver your package to you for any reason (incorrect address provided, etc.) and returns it to us, the same 2 options will apply as in #3.