Domestic shipments:
Orders shipped within the USA: ShowerStick orders ship via UPS Ground and sometimes via USPS Priority Mail. Most parts and accessory orders ship via USPS. Shipping and handling charges are calculated at checkout. Orders shipped to Alaska, Hawaii, Puerto Rico, Guam, the Armed Forces (AA, AE & AP addresses) and to PO box addresses ship via USPS. Customers are responsible for re-shipping charges when packages are returned to us by the shipper due to an incorrect shipping address being provided or if the shipper was unable to forward or deliver the package.

*Note: Our website will charge $1000.00 for shipping if your order exceeds $2859.99. Please contact us for the correct shipping rate before placing your order. if the shipping rate exceeds $1000.00, you’ll be responsible for the difference.

Shipments to Freight Forwarders:
Please email us at customerservice@watersticks.com prior to placing your order if your order is being shipped to a freight forwarder. Please copy our Terms shown below, and paste them to the email and let us know that you’ve read, understand and agree to our terms regarding shipments to freight forwarders. Otherwise, we’ll send you an email requesting this information which might delay the shipment of your order.

Terms: I understand that because my order is being shipped to a freight forwarder, WaterSticks is not responsible for any loss or damage to the package once it reaches the freight forwarder. To collect for loss or damage at this point, it’s my responsibility to file a claim with and collect reimbursement from the freight forwarder.

International shipments:
-All international orders ship via UPS.
-All international orders require acknowledgement of our order tracking instructions and terms before shipment (see below).
-The countries we ship to and the shipping and handling charges (USD):
Canada: $69.00 (for orders up to $356.00) (orders up to $203.00 = $29.00)
Australia & Poland: $105.00 (for orders up to $116.00) $175.00 (for orders up to $390.00)
Other countries (see list of countries below): $95.00 (for orders up to $390.00)
Austria, Belgium, Denmark , France, Germany, Italy, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, Thailand, UK.
*These are the only countries we’re shipping to at this time. If we don’t ship to your country, you can choose a freight forwarder here in the US and use their address in the Ship To section of your order. You’ll be charged our standard domestic shipping rate when you order. Once your package reaches the freight forwarder, they will charge you their rate, then ship the package to you. If you choose to do this, please follow our instructions above under “Shipments to Freight Forwarders”.

*Note: The most our website will charge for shipping is $300.00. So, if you place a large order that costs us more than $300.00 (by 10%) to ship, you’ll be responsible to pay the difference. And if it costs us less (by 10%), we’ll refund the difference.

*ACKNOWLEDGEMENT OF OUR ORDER TRACKING INSTRUCTIONS & TERMS IS REQUIRED PRIOR TO THE SHIPMENT OF INTERNATIONAL ORDERS*
If we don’t receive this from you, we’ll send you an email requesting this information which could delay the shipment of your order.

Copy the order tracking instructions and list of terms shown below and paste them into an email to us at customerservice@watersticks.com and let us know that you agree to follow our order tracking instructions and understand and agree to our terms for international orders.

-OR-

Include a message in the Notes section of your order to let us know that you’ve read and agree to follow our order tracking instructions and understand and agree to our terms for international orders.

ORDER TRACKING INSTRUCTIONS:

We want to help ensure you receive your order quickly and without any issues. We’re also hoping to avoid further issues regarding packages being returned to us (usually because someone refuses to pay customs charges because they weren’t aware they’d be due, or they don’t respond to the email requesting payment). 

Please read the instructions and terms below, then…

Email us at customerservice@watersticks.com when you place your order -OR- add a message to the Notes section of your order to let us know you’ve read and understand the instructions and terms, and we’ll get your order shipped asap!

1. After ordering and acknowledging our international shipping instructions and terms, look for an email from us that shows your tracking # (you should receive it in 1-2 business days).
2. 1-2 days later, you’ll receive an email from UPS requesting that you pay the customs charges online.

You can also go to: ups.com > Enter your tracking # > Track. You’ll see this yellow message at the top of the page:

(If this message doesn’t show yet, please wait a little longer. Canadian customers can also pay by calling 888-520-9090.)

*Please pay the customs charges prior to receiving your package to help ensure you receive it quickly & without issues.

3. Set up notifications so you’ll know when to expect your package and when it arrives. From ups.com, enter your tracking #, click on Get Updates > Put checkmarks in all 3 boxes > enter your email address or phone # > Done.

TERMS:

1. 1. Customs charges: Import duties, taxes, and fees are not included in the item price or shipping cost. These charges are your responsibility. For information about these charges, please contact your local customs office prior to ordering or responding to this email.
   2. Contact Information: The email address indicated on your order needs to be one that you check regularly. We need you to respond promptly to emails from us, UPS, or your customs office. This also applies to your phone number. Please let us know if you have a different phone number and/or email address that we should use than the one you’ve provided on your order.
   3. Returned Packages:It’s your responsibility to pay the customs charges for your order within the required time per your Customs office’s policy (you can contact them for this information). Failure to do so will result in your package being returned to us (we’ll be charged for this shipping cost). When we receive your returned package, you can request a refund for your order, but you won’t be refunded for shipping charges in either direction. Or, if you decide to have your order re-shipped, you’ll be responsible for the shipping charges in both directions (for returned shipment and re-shipment) prior to your order being re-shipped. Also, if the shipping company is unable to deliver your package to you for any reason (incorrect address provided, etc.) and returns it to us, the same 2 options as above will apply.

(This request can also be found on our website’s ShowerStick page, Shipping page (under Policies) and in the email you received from us when you placed your order.)